Frequently asked questions
What is the return policy?
We want you to love your MoveEase Knee Support. If you're not satisfied, we offer:
Returns:
- Eligible within 7 days of delivery.
- Product must be unused, in original packaging.
Exchanges:
- Incorrect items may be exchanged within 2 days at no extra cost.
What is the shipping policy?
Processing Time:
Orders are processed within 1-2 business days.
Shipping Time:
- 3–5 business days
You'll receive a tracking number via email or SMS once your order ships.
Shipping Charges:
- Free shipping on all orders
What is the warranty policy?
14-Day Comfort Guarantee:
We stand behind our product. If your MoveEase knee support experiences any manufacturing defect within 14 days, we'll replace it — no questions asked.
Note: This does not cover damage due to wear and tear, misuse, or improper care.